Robinson & Associates, Inc. SUCCESSFULLY SERVING NATIVE AMERICAN BUSINESSES
Robinson & Associates, Inc. has over 12 years experience serving an extensive selection of clients worldwide within the gaming industry. We help our clients improve their guest and employee experience, strive consistently to exceed our clients’ expectations and are very proud of the innovative and exciting work we do.
Robinson & Associates, Inc., has helped casinos improve their customer service for more than a decade. Now we are leveraging our casino guest service expertise and it all revolves around one number. Researchers have found that businesses have an “ultimate number.” This one statistic has the strongest correlation to your casino’s future of any number. We call this statistic your Advocate Index. If you don't currently know your Advocate Index, you're in the dark when it comes to the future of your casino.
Knowing your Advocate Index is the very first step in the process. Then comes improvement. We couple the Advocate Index with Best Practices to bring you our Advocate Development System. By using our world renowned training systems, consulting and technologies, we can help you improve your Advocate Index. You will have an amazing opportunity to give your guests the incredible experience they demand!
Contact - Martin Baird, CEO
Robinson & Associates, Inc.
Guest Service Excellence
| BRAD WORTHLEY INTERNATIONAL SUCCESSFULLY SERVING NATIVE AMERICAN BUSINESSES|
problems flare up, it is very common for people to focus on the
symptoms, rather than the problem. We will assist you with locating what
the “problem” actually is, and recommend the solution. Even if there
are no problems, but you simply want to improve sales and service, we
have an exclusive “14 Steps to a Sales & Service Culture” plan to assist you.
over 35 years of business management experience, Brad has walked the
walk and talked the talk, and understands how to be successful in
business. Brad has created seven companies from scratch and sold five of
them very successfully (he still owns two). Consulting can be billed
hourly or by the project.
equips companies with dynamic customer service and leadership
essentials. Brad's research shows that it is easy to change people, but
unless the leadership has undergone specialized training on how to
manage a service culture, the employees will revert back to their old
ways within 90 days. CONTACT
Brad Worthley International _______________________________________________________________________________________________________________________________________
12819 SE 38th Street, #375, Bellevue, Washington 98006 - Phone: (425) 957-9696