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Robinson & Associates, Inc. Robinson & Associates, Inc. has over 12 years experience serving an extensive selection of clients worldwide within the gaming industry. We help our clients improve their guest and employee experience, strive consistently to exceed our clients’ expectations and are very proud of the innovative and exciting work we do.  Robinson & Associates, Inc., has helped casinos improve their customer service for more than a decade. Now we are leveraging our casino guest service expertise and it all revolves around one number. Researchers have found that businesses have an “ultimate number.” This one statistic has the strongest correlation to your casino’s future of any number. We call this statistic your Advocate Index. If you don't currently know your Advocate Index, you're in the dark when it comes to the future of your casino.
Knowing your Advocate Index is the very first step in the process. Then comes improvement. We couple the Advocate Index with Best Practices to bring you our Advocate Development System. By using our world renowned training systems, consulting and technologies, we can help you improve your Advocate Index. You will have an amazing opportunity to give your guests the incredible experience they demand!
Contact - Martin Baird, CEO Robinson & Associates, Inc. Guest Service Excellence (480) 991-6420 _________________________________________________________________________________________________________________  The Blake Group & Leaders Path Retreats & Coaching
The Blake Group specializes in workplace learning and performance improvement. We work with individuals and organizations to:
- Improve their effectiveness,
- Boost their leadership and management skills,
- Assess, identify, retain and develop their talent,
- Identify, manage and decrease destructive conflicts, and
- Increase their professional and individual successes
  The Blake Group has the expertise and a proven record of results in organization development (OD) and leadership coaching. We utilize all our experience, know-how and research to improve immediately management’s capacity to lead. Our clients stay with us because we deliver tailored solutions to their unique problems. Our testimonials verify our commitment to our clients and to you.
Below is a roster of some of our most popular services and programs: - Leaders Path Executive Coaching & Retreats
- Leadership Development
- Core Competencies Definition
- 360 Degree Feedback
- Performance Management
- Talent Potential Identification, Assessment and Development
- Culture Change
- Collaborative Workplace Consulting
| - Team Development
- Succession Planning
- Behavioral Interviewing
- Organization Structure and Design
- Meeting Effectiveness
- Talent Retention
- Change Management
- Human Resource Management Advisory Services
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