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JOB TITLE: Director of Human Resources
DEPARTMENT: Human Resources
REPORTS TO: VP Human Resources
F.L.S.A. DESIGNATION: Exempt
POSITION CODE: 1540
____________________________________________________________________________________________________________________
SUMMARY JOB PURPOSE:
Direct and ensure the efficient administration and management of the human resources department. This includes recruitment, training, wage/benefit administration, compliance with statutory requirements and the execution of employee relations activities. Provide each department with the personnel, guidance and support necessary to achieve customer service and business objectives. . CUSTOMER SERVICE AGREEMENT:
All Team Members will commitment to EXCELLENCE with Customer Service through the delivery and maintenance of the Quality Standards established by YOUR Resort and Casino.
EDUCATION:
Minimum of a Four-year degree from accredited University in related field and 10+ years or progressive experience preferred. Any combination of education and/or training and a minimum of 10+ years of experience that provides the required knowledge, skills and abilities may be acceptable.
LICENSES/CERTIFICATES:
Ability to obtain/renew all government required licenses or certification.
BASIC COMPETENCIES & ABILITIES:
Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance to subordinates, and to communicate with other employees, all levels of management and external contacts.
Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
Ability to access and input information using a moderately complex
computer system.
Ability to stand, move and work throughout office area and property, including walking (up to 1 mile), climbing stairs and/or sitting at desk work station for the duration of the shift.
Ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including: computer keyboard, calculator, general office equipment and multi-line telephone.
Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and implement control over the performance of subordinates.
Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
Exercise judgment & implement control over the performance of subordinates.
Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff. Assign and instruct all personnel in details of work. Observe performance and encourage improvement. Monitor workload and make staffing adjustments accordingly.
Counsel and/or discipline employees as needed, through clear, calm and direct oral and written communication, in accordance with the guidelines established by the hotel.
Mathematical skills necessary to analyze reports, prepare forecasts and budgets.
Ability to maintain confidentiality.
Ability to travel to training sessions, meetings and hearings.
Knowledge of human resources practices and procedures including: Federal/State labor laws, OSHA, FLSA and collective bargaining unit agreements.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean, and well-groomed appearance.
ESSENTIAL JOB FUNCTIONS:
Direct
Ensure compliance with all Federal/State laws and corporate policies as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements.
Develop, implement and administer policies and programs related to the management of all personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application. Compose written communication such as those announcing policy revisions. Document and report all exceptions/variations/deviations to operating procedures, standard policy or legal regulations.
Provide assistance, guidance and counsel to management personnel in order to maximize the quality and professionalism of the staff by listening/interpreting concerns and seeking solutions.
Direct the property's labor relation’s function by administering collective bargaining unit contracting and ensuring compliance. Respond to all grievances, negotiate settlements and act as the property's representative at arbitration.
Direct and instruct the management staff in effective recruitment and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees.
Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
Direct the property’s safety programs. Meet with employees, managers and OSHA regarding safety concerns.
Control the administration of workers’ comp claims to ensure claims are monitored, injury analysis completed & TPA/legal counsel properly administers claims.
Monitor the employee performance appraisal programs and/or discipline to ensure reviews are timely. Counsel and/or discipline employees as needed, through clear, calm and direct oral and written communication, in accordance with the guidelines established by the property. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
Ensure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of programs. Analyze and review current and proposed methods. Consult with and make recommendations to the management staff for improvement.
Administration
Review and appraise all personnel changes and paperwork for merit and accuracy. Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary.
Supervise, schedule, coordinate and motivate activities of the Human Resources department personnel. Train and instruct, via written/verbal directions, in the details of work assignments. Monitor project process/progress, observe performance, encourage improvement and verify accuracy.
Prepare reports relating to the Human Resource function through the use of a moderately complex computer system and written reports.
Administer programs as assigned by the General Manager, such as quality improvement, tip compliance and opinion surveys.
Financial
Prepare annual budget forecasts/business plans for the Human Resource department by analyzing and estimating past and future costs using moderately complex mathematical calculations.
PERFORMANCE FACTORS:
- Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
- Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
- Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.
SAFETY AND REGULATIONS:
Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel.
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
Abide by all State, Federal, and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas.
Other duties as assigned.
Department Head Signature:______________________________________ |
